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Tuesday, March 23, 2010

Massachusetts nominates Davey MBTA general manager

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Governor Deval Patrick and Massachusetts Department of Transportation Secretary and CEO Jeffrey Mullan appointed Richard A. Davey as MassDOT's new Rail and Transit Administrator.

As Administrator, Davey will oversee the Commonwealth's 15 Regional Transit Authorities and MassDOT's freight and passenger rail program. As part of his responsibilities as Administrator, Governor Patrick and Secretary Mullan will recommend that Davey also serve as General Manager of the MBTA, pending approval by the MassDOT Board at a special board meeting. Davey will succeed William Mitchell who was serving as Acting Rail and Transit Administrator and Acting MBTA GM.  Mitchell will return to his prior role as General Counsel of the MBTA, and will continue to play a major role in the implementation of transportation reform.

"Rich's commitment to customer service and safety, combined with his no-nonsense leadership style, is exactly what we need to keep the MBTA moving forward," said Governor Patrick. "I look forward to working with him. I would also like to extend my gratitude to Bill Mitchell for his service as Acting General Manager of the MBTA."

"I am pleased to welcome Rich Davey to the team.  This position is critical to realizing a unified approach to our statewide rail and transit needs for the first time in our Commonwealth's history," said Lieutenant Governor Timothy Murray.  "I look forward to working with Rich as we continue to make investments in our communities in support of transportation reform throughout all regions of the state."

Davey is an experienced rail and transit manager who currently serves as General Manager at the Massachusetts Bay Commuter Railroad, the company that operates and maintains the MBTA's commuter rail service, the fifth largest service in the United States.  At MBCR, Davey initiated programs that improved operations and safety, strengthened customer service and changed the culture within the company.

"Rich will be able to hit the ground running by immediately building on our work over the past six months to make T customers and the safety of our employees and T riders priority number one," said Secretary Mullan.  "I also want to recognize Bill Mitchell's hard work and commitment as he served as Acting GM. He led the organization through a transition period and made it stronger in the process. He is a real professional.  I look forward to continuing to work with him during this critically important period for transportation."

While at MBCR Davey implemented new customer outreach and information programs, increased workforce diversity and implemented a company-wide diversity and harassment training program.  Due to Davey's focus on operations, safety and customer service, customer complaints dropped 40 percent in 2009 from 2008.

"This is an exciting time to be joining MassDOT and the MBTA. I share the Governor's commitment to strengthening rail and transit throughout the Commonwealth," said Davey. "As we move forward in this next era for transportation reform our priorities must be on public safety, customer service and our employees, innovation and fiscal responsibility.

In the past six months MassDOT and the MBTA have partnered on the following initiatives to strengthen customer service for T riders:

• The MBTA updated outdated MBTA system maps, and for the first time ever included key bus routes.

• The MBTA extended discounted student Charlie Card hours during school days for youth travel to and from school activities.

• The MBTA is investing American Recovery and Reinvestment Act funds to make important repairs to stations and tracks, improve bus service and expand bicycle facilities at T stations.

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