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Friday, October 09, 2009

Port Authority launches new agency Website

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Building on the Port Authority of New York and New Jersey's goals of providing a more customer-friendly experience for the millions of people and businesses who use its transportation facilities, the agency launched a new Website that marries technology and transparency to provide customers with more custom-service tools and information than ever before.

The Web site, found at, is the first complete overhaul of the site in its 13-year existence.  It will be available at the welcome centers at the Port Authority's airports.

Two years ago, in preparation for the redesign, the agency surveyed its customers to find out what information is important to them. Customers said they wanted better maps to help them navigate around Port Authority facilities, improved navigation to help them easily find information, the ability to find ways to travel to a destination using various mass transit systems, and airport information that is refreshed continuously.

The Website addresses each of these areas, and includes other new features designed to improve customer service, including:

* An improved real-time alert system to notify customers of incidents and events at Port Authority facilities.

* The ability to find the quickest, most convenient way to get to a destination on mass transit using multiple agency transit systems.

* A pilot program that will allow travelers to find the least expensive airfares available at Stewart International Airport.

* Important travel information, including current weather conditions and public transit options.

* The ability to easily locate the bus carriers serving specific destinations in the region, and the further ability to find the most convenient, least expensive bus service available to that destination if it is served my multiple carriers.

* Multi-media platforms to better educate the public about Port Authority initiatives and projects.

As it launches its new site, the Port Authority also will be soliciting ideas from the public online on ways the agency can make the site even better.