Port Authority launches new agency Website

Building on the Port Authority of New York and New Jersey's goals of providing a more customer-friendly experience for the millions of people and businesses who use its transportation facilities, the agency launched a new Website that marries technology and transparency to provide customers with more custom-service tools and information than ever before.

The Web site, found at
www.panynj.info, is the first complete overhaul of the site in its 13-year
existence.  It will be available at
the welcome centers at the Port Authority’s airports.

Two years ago, in preparation
for the redesign, the agency surveyed its customers to find out what
information is important to them. Customers said they wanted better maps to
help them navigate around Port Authority facilities, improved navigation to
help them easily find information, the ability to find ways to travel to a
destination using various mass transit systems, and airport information that is
refreshed continuously.

The Website addresses each
of these areas, and includes other new features designed to improve customer
service, including:

* An improved real-time
alert system to notify customers of incidents and events at Port Authority
facilities.

* The ability to find the
quickest, most convenient way to get to a destination on mass transit using
multiple agency transit systems.

* A pilot program that will
allow travelers to find the least expensive airfares available at Stewart
International Airport.

* Important travel
information, including current weather conditions and public transit options.

* The ability to easily
locate the bus carriers serving specific destinations in the region, and the
further ability to find the most convenient, least expensive bus service
available to that destination if it is served my multiple carriers.

* Multi-media platforms to
better educate the public about Port Authority initiatives and projects.

As it launches its new
site, the Port Authority also will be soliciting ideas from the public online on
ways the agency can make the site even better.