Monday, April 23, 2012

MBTA to launch mobile ticketing to commuter rail

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Massachusetts Bay Transportation Authority and Masabi US Ltd, will be bringing mobile ticketing to MBTA commuter rail riders this fall. With applications for iPhone, Android and Blackberry, customers will be able to purchase commuter rail tickets and passes. Once tickets are purchased, customers will be able to use and display directly via their phone screen.

"MassDOT and the MBTA are striving to bring our customers convenience without added costs. We are delivering just that with this project and this technology," said MassDOT Secretary and CEO Richard Davey.

"With this new and innovative approach, we are putting a ticket machine right in the palms of our customers' hands," said Acting MBTA General Manager Jonathan Davis.

Less than half of MBTA's 140 commuter rail stations have fare vending machines, forcing many customers to pay for tickets on board. But that will change as riders will be able to purchase tickets via credit or debit cards directly from their phones. Monthly pass holders will be able to seamlessly link a plastic CharlieCard to their pass allowing them "tap-in" instead of using magnetic tickets for the MBTA subway and bus systems.

The new solution will help the MBTA reduce costs by eliminating the need for additional vending machines and lowering cash handling costs. To help combat fare evasion, all mobile tickets will have barcodes allowing for validation. Throughout the pilot program, smart phone-equipped train conductors will be checking tickets to ensure their validity. Masabi will provide a comprehensive mTicketing solution including; consumer-facing applications, backend servers, payment integration and scanning/validation software for train conductors.

"By placing a personalized ticket machine in the pocket of commuters, they can now buy tickets wherever they are, faster than ever before," said Giacomo Biggiero, director of Masabi US Ltd.

The full deployment to all MBTA customers is expected this fall.

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