TTC issues statement regarding safety concerns

Recent reports have highlighted unsafe actions by individual Toronto Transit Commission employees. The management of the TTC has said they take these allegations seriously and have taken action to deal with individual incidents. Like many organizations, there is an employee discipline process that must be followed and respected. The TTC  said it demands, at a minimum, that its 12,000 employees conduct themselves with professionalism and treat all customers and the public-at-large with courtesy and respect. Not doing so can result in disciplinary action, up to and including dismissal. The TTC said that individuals will be held accountable for their actions. The TTC states: “while the vast majority of our employees are professional and courteous, often going above and beyond the call of duty, there are incidents where the TTC and the public are let down by the behavior of individuals. These behaviors cannot be tolerated.” The TTC convened a Customer Service Advisory Panel last year to help address customer service concerns. The TTC and its Board are taking action to improve customer service and instill a culture throughout the organization that places customer service as a priority along with safety.