This review comes after McFarlane reorganized the Operations Division in November and created a new Maintenance Division to provide greater focus and accountability on vehicle and rail system reliability.
"I am taking this action because I want to improve rail reliability issues and on-time performance. We need a better understanding of what is necessary to reach a more consistent, better level of service," said McFarlane. "I believe our customers will soon begin to notice our progress."
The agency has hired LTK Engineering Services to lead the outside review. LTK will assess the state of repair of all vehicles and trackway, perform spot checks of selected equipment and review maintenance records and service reliability data. A full report is expected in six months but McFarlane will provide monthly progress updates to the board of directors. The final report will include recommendations on maintenance procedures, training programs, staffing levels, systems repairs and upgrades.