CSX reorganizes operating management structure to drive efficiency

Written by Kyra Senese, managing editor
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Photo: CSX

CSX Corporation has announced a new operating management structure, which the company said decentralizes operational and support functions.

The new operating management structure results in the following leadership appointments, all reporting to Ed Harris, executive vice president of Operations for CSX:

  • Amy Rice has been selected as vice president, Intermodal Operations.
  • Jamie Boychuk will serve as senior vice president, Network Operations.
  • Jermaine Swafford has been chosen to serve as senior vice president, Operations West.
  • Bob Frulla will serve as senior vice president, Operations East.

The changes are a continuation of the company’s scheduled railroading transformation, CSX said, adding that the modifications are designed to improve safety and service, while accelerating decision making and enhancing operating efficiency.

“This is a proven model that pushes decision making closer to the day-to-day field operations and eliminates bureaucracy and long-standing silos within our business,” said James M. Foote, CSX president and chief executive officer. “This new structure highlights the strength of CSX’s extremely talented operating leadership team, and will enable the company to continue driving performance improvements in a more effective and efficient way.”

CSX noted several operating management structure highlights, such as the creation of an East and West structure, with leaders responsible for all three major operations functions including transportation, mechanical and engineering.

The company also notes it is embedding support functions including human resources, labor relations, claims and finance employees into the railroad’s daily field operations, which is a strategy intended to improve the speed of decision making and enhance accountability.

CSX said Jim Schwichtenberg, vice president and chief safety officer, will oversee safety programs and policies. Network-focused functions will remain centralized, such as service design, dispatching, crew management, positive train control and locomotive and car management.

System engineering and mechanical including locomotive shops, capital projects, backshop maintenance, communications and signals, design and construction, and regulatory compliance will be managed by Brian Barr, senior vice president, Engineering and Mechanical.

“We are making a fundamental shift from a headquarters-centric organization to one in which all functions are aligned with our core mission to provide the industry’s best transportation product for our customers,” Foote said.

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