MBTA releases See Say smartphone app

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The Massachusetts Bay Transportation Authority Transit Police Department released the See Say smartphone app. With this iPhone App, riders are able to instantly report suspicious activity on the MBTA to Transit Police. In just a few clicks, riders can share pictures, text and incident location details.

“Transit Police are always looking for new tools to empower riders and keep the system safe,” said MBTA Transit Police Chief Paul MacMillan. “With this new app, we continue to empower riders to be our eyes and ears in the system.”

“Reinforcing the MBTA’s reputation as a national leader in public transportation technology, this new app encourages daily commuters to play an active role in our ongoing efforts to maintain a safe and comfortable transit environment,” said Jonathan Davis, acting MBTA general manager.

This new app allows MBTA riders to proactively communicate with transit authorities and also to receive alerts from authorities in emergency situations. In addition, the See Say app:

·         Is designed for transit and other environments with limited cell service, sending reports immediately once riders have signal.

·         Is discrete;  riders may choose to send reports anonymously and a rider’s smartphone flash is automatically turned off when taking a photo of something suspicious.

·         Routes reports to a web console at the Transit Police dispatch center, where a dispatcher then manages reports from riders.

·         Allows two-way communication so riders can receive and comment back on alerts from Transit Police (eg. “I see the missing person”) and for the Transit Dispatcher to ask a rider for more detail regarding a specific report from a rider.

·         Alerts riders when there is a delay or service issue via built in T-Alerts.

The application was developed through a partnership between the MBTA and ELERTS, creators of an industry-first personal safety social network for emergency notification. ELERTS is creating better emergency response systems by embracing high-speed mobile networks, smartphone technology and social media.

“People get it. We need to be watchful to help protect each other. The See Say App makes it easy for riders to contribute to improving safety on the transit system,” said Ed English, CEO of ELERTS. “We’re proud to roll out this industry first with the MBTA and hope others will recognize the power of new technology for safety and security.”

The See Say application can be downloaded for free from from MBTA.com or the iTunes app store.

Categories: Commuter/Regional, OFF Track Maintenance, Rapid Transit/Light Rail