"Ed has led remarkable innovations in e-business tools and customer analytics that have helped propel CSX's service insights and service culture and, in these areas, has set industry standards. His work has helped CSX gain genuine and constant customer engagement and insight," said Gooden. "As a result, the company is much more skilled in anticipating and addressing the needs and expectations of current and future customers. These skills will be essential as our service grows in volume and complexity and I am very pleased to have Ed and his team in place to help take us forward."
Over a nearly 30-year career at CSX, Jenkins has held positions in operations, sales and marketing and strategy. He was appointed assistant vice president, market strategy and e-business in 2004 after having been named assistant vice president, corporate development and strategic planning in 2000.