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MTA NYC Transit expanding train arrival information in The Bronx

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MTA New York City Transit officials said that real-time train arrival message screens are now operational and being tested in the Buhre Avenue and Middletown Road stations on the 6 line.

The Public Address
Customer Information Screen provides train arrival messages in audio and video.
The messages indicate when the next two trains are due to arrive at the station
and their destinations. Though still in the testing phase, this marks an important
milestone in the effort to provide MTA New York City Transit’s subway customers
with up-to-date travel information employing 21st Century technology. It is
also a major component of the Metropolitan Transportation Authority’s effort to
substantially upgrade customer communications across its entire network.

Aside from train
arrivals, the system also allows NYC Transit to provide both audio and visual
messages to customers, keeping them fully informed about service delays or
emergency situations. PA/CIS will be rolled out incrementally with 152 stations
on the numbered lines operational by the first quarter of 2011. PA/CIS was
first introduced along the Canarsie L line in January 2007.

The information
distributed through the PA/CIS system originates from NYC Transit’s Rail
Control Center. From the RCC, Customer Service Agents provide subway customers
with service status and other information either as audio only, visual only, or
as synchronized audio and visual information.

In addition to Buhre Avenue
and Middletown Road stations, PA/CIS equipment is also operational in the Brook
Avenue, Cypress Avenue, E.143rd Street-St. Mary’s Street, E. 149th Street and
Longwood Avenue Stations, as well as all the stations on the L line. The system
includes signs and speakers that are located on the platforms and in the fare
control areas prior to entering the station. PA/CIS will be installed in more
stations throughout the city in the coming weeks.

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