Encore Rail Systems announced Oct. 2 that the company has moved into an expansive new facility in Broomfield, Colo.
The 40,000-square-foot structure, located at 2300 W. Midway Blvd., features areas dedicated to equipment maintenance, in-stock products and parts, product and equipment testing and research, sales and service offices and space for staff development and meetings, the company said.
“Our investment in a new and much bigger facility addresses our increased need for space to service equipment, stock more inventory and perform product and equipment testing as we continue to explore new and better ways to help the railroads,” said Greg Spilker, Encore vice president and general manager. “Our people now have a facility that allows them to do their jobs better. That translates to faster turn around and even better service for our customers. This is all we do, and we intend to keep doing it better than anyone.”
The company also has a dedicated group of Field Service Representatives, the company said. The group remains consistently on-track with customers monitoring equipment performance, providing training, implementing routine maintenance and gathering feedback to ensure uptime of equipment, a statement said.
Spilker credits the company’s employees for their success.
“Sure, our plugging compounds and equipment are the best in the industry, but we’ve found that the service our people provide, across the board, is what matters most to our customers at the end of the day,” he said. “Whether they are answering the phone, upgrading a piece of equipment, or taking an order in shipping, their job is always to ensure our customers get what they need and that their questions are answered. Service is our top priority and our people deliver.”
Encore said the new facility will allow the company to produce and stock more plugging compound and machine parts to meet increased demand.
“With service as our top priority, having a more robust in-stock program is critical,” Spilker said. “Our new facility makes this possible. The industry can, and should, expect more from Encore. We will be there to deliver – ensuring the greatest value and maximum uptime for our customers.”